Please, do NOT leave negative or neutral feedback without giving us reasonable opportunity to resolve any issue you may have with our product or service (or lack of!). Customer satisfaction is very important to us and we are ALWAYS willing to work out a problem. If you leave less than positive feedback, then we will respond by doing the same. If we had our way then we would never leave less than a positive feedback, but sometimes we need a bit of time to resolve certain issues.  

A refund requested, or help needed may require input from multiple staff members before we get an answer or an approval. Some of our personnel are not available seven days a week. We realize the typical response to that is "hire more people".  Well, we have, and will continue to add new employees to our growing business. 

If you do leave us a negative or neutral and you would still like to work out the problem, GREAT!  We will still resolve your problem but request that your feedback first be removed thru the "mutual withdraw" program on ebay. We will be HAPPY to remove ANY bad feedback on your account and ours.  We are a very active supply house, shipping hundreds of products every week – all over the world.  Some email responses we send are late from the buyers standpoint and have been working hard to fix that. Please, help us to keep your experience with us on ebay a good one.  Be patient and we will resolve all problems with polite, reasonable people!