| Question=
When will I receive my item? Answer=
We make every attempt to ship within 2 business days of receiving
payment. When we receive your payment it goes into the system and
then gets put on a "shipping list". The shipping lists typically get
created daily, and depending on volume of sales, your
payment/product will usually get put on a shipping list within 2
days of payment. When volume is low we DO sometimes get a product
out the same day it gets paid for, although that would not be
typical. There are several things that can currently make shipping
take longer. We are working to correct them all. Things that can
take longer than the 2 day time frame are larger items, sometimes
moving/packing requires 2 people or may require special packing
materials and much more care is required with heavy items. Also when
a pallet needs to be prepared it can take a bit longer. Frequent,
multiple emails asking about the status of your item actually ends
up with the opposite of the desired result. This takes up more of
the employees time, and prevents them from being able to focus on
packing your item. One other flaw we have our in our system is that
once in a while items are not where they are supposed to be as far
as the item location, this can also cause delays. We are
working to improve our storage process and in turn become more
timely with shipments.
Question= Does
Bytefixx accept credit cards directly?
Answer= YES!!! You can email
Tammy at ebay@bytefixx.com
with "CREDIT CARD PAYMENT" in the subject line and she will reply
with the info we need to process your payment. You also can call if
you want to pay by phone Tammy is available Monday thru Thursday for
credit card payments. The other way to pay by credit card is thru
www.paypal.com and
www.westernunion.com
Question= Does
Bytefixx allow me to consolidate my auctions to save on shipping?
Answer= Yes, email requests to
ebay@bytefixx.com
Question= Can
I pick up my item? Answer= Yes,
WITHOUT a handling charge Please make an appointment
within regular business hours.
Question= Can
I use my own carrier? Answer=
Yes, WITH a reasonable packing/handling charge, email
requests to ebay@bytefixx.com
Question= Is
Bytefixx looking to buy surplus and electronics?
Answer= Yes, we are always
looking for product at reasonable prices, we are also occasionally
willing to accept consignment items. email requests to
ebay@bytefixx.com Please
use the subject **********SALES REQUEST************ as that will be
easy to spot in a sea of spam.
Question= Can
I buy an item I saw on ebay outright?
Answer= No, ONLY thru ebay. We will sometimes
negotiate a price and create a "Buy it now" for a customer but
please don't ask us to break US laws or eBay rules. We will not. |
