| Are
you having difficulty contacting us? There
have been many spam (junk email) filters put in use with our
ISP and many others. Some filters see ebay correspondence as
spam and knock it down. This has prevented some email from
getting thru. Email is not always as reliable as it should be.
Some emails arrive hours if not days after they are sent and
occasionally some don't arrive at all. So if you find that we
are not responding to your emails, we probably are not getting
them. If you continue to have trouble, email thru the
auction page directly, this seems to work best. WE
WOULD NEVER INTENTIONALLY IGNORE AN EMAIL FROM A CUSTOMER. Use
the "ask seller a question" link in any of our
auctions to contact Bytefixx or email us at ebay@bytefixx.com.
We are proud of our feedback
rating and Platinum Power Seller status and
want our customers to be happy with their buying experience.
We try to resolve all problems. Thank You.
To contact Bytefixx, email is the best way
to contact us, because then your inquiry can be sent to the
proper person to take care of the problem/question. We have
set up necessary departments to suit your needs.
Primary email address is ebay@bytefixx.com.
This would be for General Questions, Technical Questions, and
Shipping Quotes, etc. Tammy will be reached thru
this address she will forward emails to Todd, Lori or the
applicable department if you are not getting an answer timely
from them. It is also the address to make auction payments
to.
Secondary email address is shipping@bytefixx.com.
This Would be for tracking and inquiring about a package that
has ALREADY BEEN "PAID" OR "SHIP QUOTED (if
international or consolidated) AND PAID" Please don't
inquire on tracking until 24-48 hours have passed since
payment was sent. We do automatically send out tracking
numbers thru UPS to all domestic UPS shipments. (remember- the
email address that is associated with the payment is where the
tracking number will go, if you use multiple email addresses
things are not always sent where you want them). Anything
other than "Paid-tracking" questions that are sent
to this email address will NOT be answered
We are also working on questions@bytefixx.com.
This will be for simple visual questions such as a serial
number or better picture. Technical, shipping and payment questions
will not be answered here. This is not set up yet, so any
emails sent to this address will not be received. We will
update here when it is working.
A last resort, with Negative feedback being
the next step, email address would be
sales@bytefixx.com.
This is Loris email address. She checks it Monday, Wednesday
and Friday afternoons only. She really is the last resort, and
we request you exhaust all other options before emailing her.
Thank you
Finally we are going to post, as a last, last
resort, the phone number. In an effort to keep everyone's
feedback positive, PLEASE ONLY USE THIS AS A LAST RESORT! It
will not always be as effective as email. It depends on when
you call. Because we are a home based business, people other
than company employees may answer the phone. Chances are very
good that you will have to leave a message. Tracking,
technical, cost, availability, etc. employees will rarely be
available by phone. Your message will likely get routed to the
proper person thru a note just as our email works and they
will call back or email back as soon as they can. The Bytefixx
phone number is located in New Hampshire, 603-394-7344. Our
hopes for the usage of the phone number is for customers who
feel we are not getting their email. |
